Terms of Service

Platform Terms and Conditions

These Terms of Service govern the use of this platform and define the rights and obligations of the involved parties.

Scope

These Terms of Service apply to the use of the functions and services provided through this platform.

• The platform is technically operated by Maped Solutions (sole proprietorship).

• The respective end-user services are generally provided by the respective client.

• The platform may use a global base account structure for authentication and security.

• Service-specific profiles, operational relationships, and functional records are maintained separately for each client or service.

Definitions

Platform

The web-based software solution for managing services and requests.

Client

The company offering services to end users through the platform.

User

Individuals or legal entities using the platform.

Provider

Maped Solutions (sole proprietorship) as the technical operator of the platform.

Base account

The platform-wide account that may be used for authentication, account security, and technical access administration.

Service-specific profile

The profile maintained within a specific client or service context and not automatically applicable to other services.

Service Description

Maped Solutions (sole proprietorship) provides the client with a production-ready software platform. The service includes technical operation, maintenance, and continuous optimization.

The platform does not act as a service provider or intermediary for the services offered.

Continuous Optimization

Continuous optimization includes technical improvements, security updates, bug fixes, and performance adjustments. Functional extensions require a separate agreement.

User Obligations

• Provide accurate and complete information.

• Keep access credentials confidential.

• No misuse or unlawful use of the platform.

• Compliance with applicable laws.

Availability

Maped Solutions (sole proprietorship) strives to ensure high platform availability. Continuous or uninterrupted availability cannot be guaranteed.

External Contractors

Clients may engage external contractors to deliver their services. The client is solely responsible for the actions and compliance of such contractors.

Liability

Maped Solutions (sole proprietorship) is liable only for damages caused by intent or gross negligence. In cases of slight negligence, liability is limited to breaches of essential contractual obligations and foreseeable damages.

• No liability for services provided by the client or external contractors.

• No liability for data loss if appropriate backup measures were in place.

• No liability for indirect damages or loss of profit.

Payments

Payments and billing are governed by the agreements concluded between Maped Solutions (sole proprietorship) and the client. The platform itself does not provide payment services.

Termination

Use of a specific service or the relationship with a specific client may be terminated in accordance with the applicable terms. Terminating one service does not automatically delete other active relationships or other service-specific profiles of the same person. Details regarding data deletion are set out in the Privacy Policy.

Data Protection

Personal data is processed in accordance with this platform’s Privacy Policy. That policy distinguishes between platform-wide account management, service-specific profiles, and other functional records with their own retention purposes.

Governing Law

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods.

Changes to these Terms

Maped Solutions (sole proprietorship) reserves the right to amend these Terms for legal or operational reasons. The current version is available on this platform.